Bridgetowne, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Qualification:
• Amenable to Work Onsite at our Bridgetowne Site
• Must be at least College Level
• Must have at least 1-3 years of related experience
• Proven experience as a Voice and Accent Trainer or in a similar role in a BPO industry.
• Experience with training tools and methods to assess and improve communication skills.
• Excellent interpersonal and communication skills, with the ability to provide constructive feedback.
Job Description:
• Conduct voice and accent training sessions to improve agents' spoken English, pronunciation, tone, and clarity.
• Provide regular one-on-one and group coaching to ensure agents can effectively communicate with international clients.
• Monitor and evaluate live or recorded calls, providing constructive feedback to agents.
• Conduct role-playing and mock calls to simulate real customer interactions for practice.
• Identify areas for improvement and customize training programs to meet individual and team needs.
• Collaborate with other training teams to ensure consistency and alignment with overall company training goals.
• Conduct TNA for BAU Refreshers
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
About WNS
Read more about Us
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.
Read more about Us
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