Alorica Philippines - VOICE ACCOUNT | EARN UP TO P24,500/month | Alorica Centris (ONSITE)

Location South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101

Job Description

We are hiring Voice Account Associates to join our dynamic team at Alorica Centris. In this role, you will provide customer support through inbound and outbound calls, assisting clients with inquiries, troubleshooting, and service-related concerns. This onsite position is perfect for individuals with strong communication skills and a passion for delivering excellent customer experiences.

? Key Responsibilities

Answer customer calls in a professional and courteous manner.
Provide accurate information, resolve issues, and escalate concerns when necessary.
Document call details and maintain proper case records in internal systems.
Collaborate with team members and supervisors to meet performance targets.
Uphold company standards for customer satisfaction and service quality.

✅ Qualifications

At least a high school graduate (college level or graduate preferred).
Excellent verbal communication skills in English.
Strong listening and problem-solving abilities.
Basic computer literacy and ability to navigate multiple systems.
Willingness to work onsite at Alorica Centris, Quezon City.
Flexible to work various shifts, including weekends and holidays.

? Compensation & Benefits

Employees enjoy a competitive salary package of up to ₱24,500 per month, along with the standard benefits mandated in the Philippines, including:

13th Month Pay
Overtime Pay and Night Differential (if applicable)
PhilHealth, SSS, and Pag-IBIG contributions
Paid Vacation and Sick Leave
Health Insurance (HMO) coverage
Opportunities for career growth and skills development
Employee engagement programs and incentives

Skills Required

Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com