C5-Ortigas Avenue Interchange, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Job Title: Customer Service Associate – Non-Voice Account
Location: Bridgetowne, Pasig City (On-site)
Salary: Up to ₱30,000* Monthly Package (including performance incentives & allowances)
Work Schedule: Night Shift / Rotational Shift (5 days/week)
We are looking for detail-oriented and tech-savvy Non-Voice Customer Service Associates to support customer inquiries through chat, email, and digital tickets. In this role, you will deliver efficient, professional, and accurate support without needing to handle incoming or outgoing phone calls.
Timely and accurately respond to customer inquiries, requests, and concerns via chat, email, or ticketing systems.
Troubleshoot customer issues, provide accurate product or service information, and guide users to effective solutions.
Maintain a high level of customer satisfaction by providing clear, concise, and professional written communications.
Accurately document all customer interactions, account status updates, and resolutions in the CRM/database system.
Escalate complex or specialized issues to higher support tiers or team leads as needed.
Meet and exceed key performance metrics (KPIs) such as First Contact Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Scores.
Education: Open to High School Graduates (Old Curriculum) / Senior High School (SHS) Graduates / College Graduates.
Experience:
Prior BPO experience (Voice or Non-Voice) is a strong advantage.
Fresh graduates or candidates without experience are welcome to apply for entry-level brackets within the account.
Skills:
Strong written English communication skills (proper grammar, professional tone, and vocabulary).
Good typing speed and accuracy (at least 30–35 WPM preferred).
Strong reading comprehension, attention to detail, and problem-solving skills.
Basic computer literacy and familiarity with CRM tools, web browsers, and chat/email software.
Work Readiness: Willing to work on-site at Bridgetowne, Pasig City, on a 24/7 shifting schedule (including night shifts, weekends, and holidays).
Competitive Compensation Package: Up to ₱30,000/month* (Base pay + Allowances + Night Differential + Performance Incentives).
Comprehensive Health Insurance (HMO) coverage from Day 1 or upon regularization.
Paid Leave Credits (Vacation Leave, Sick Leave).
Paid training program with full support from trainers and team leads.
Career growth and internal promotion opportunities.
Modern workplace amenities at Bridgetowne, Pasig.
*Terms and conditions apply. Final compensation package will depend on experience, assessment results, and account assignment.
About Concentrix Read more about Us
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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