URGENT | Wellness Site Lead | TP Aura Teleperformance Philippines - URGENT | Wellness Site Lead | TP Aura

Location Teleperformance Philippines, Mandaluyong, Metro Manila, Philippines

Job Description

Duties & Responsibilities:

  • Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
  • Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.
  • Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
  • Attends client meetings.
  • Data gathering and analysis to measure effectiveness of the program content and initiatives.
  • Maintains records, documentation, and reports for all wellness activities at site.
  • Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
  • Manages client reporting requirements.
  • Manages internal reporting requirements.
  • Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings. 
  • Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
  • Works with the global research team on all matters of wellness research

Skills Required

  • Strong Communication Skills
  • Empathetic to Customers
  • Attention to Detail
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

Teleperformance Philippines About Teleperformance Philippines Read more about Us

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

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