Teleperformance Philippines - URGENT| Trainer| TP Rockwell |
Teleperformance Philippines, Mandaluyong, Metro Manila, Philippines
Highly self-motivated; able to work well with little or no supervision
Very Creative, Resourceful, Reliant and Committed
Values: Integrity, Professionalism and Teamwork
Excellent written and verbal communication skills
Strong Leadership Skills
Strong Time-Management and Organizing skills
Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training)
Develops curriculum to support classroom training and alternative training
Provides feedback on existing curriculum for training improvements
Develops non-classroom communication and training materials
Analyze course materials and learner information
Assure preparation of the instructional site
Establish and maintain instructor credibility
Manage the learning environment
Demonstrate effective communication skills
Demonstrate effective presentation skills
Demonstrate effective questioning skills and techniques
Respond appropriately to learners needs for clarification or feedback
Provide positive reinforcement and motivational incentives
Use instructional methods appropriately
Use media effectively
Evaluate learner performance
Evaluate delivery of instruction
Report evaluation information
Assesses class and individual agent level performance
Demonstrates patience with all types of learners
Coaches employees one on one
Conducts pre and post training surveys where applicable
Works with supervisors to address employee performance gaps
Participates in client interaction (includes effective curriculum feedback and client visits)
Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community
Performs other related duties and assignments as required and as assigned by supervisor or manager
About Teleperformance Philippines
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Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
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