Teleperformance Philippines - URGENT!!! Operations Supervisor | Teleperformance McKinley

Location Teleperformance Philippines, Mandaluyong, Metro Manila, Philippines

Job Description

Responsible for direct supervision of 15-18 agents
Responsible for the attainment of client set goals, efficiency targets and overall team performance
Performs consistent and affective coaching sessions to address performance gaps
Analyzes agents performance and develops action plan to bridge gaps
Conducts regular performance management to improve challenged members of the team

Required Skills:

Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor\'s/College Degree in any field.
Open to shifting, flexible in terms of work hours, and working on holiday
Strong performance management background
Excellent coaching skills
Can work under extreme pressure
Possess above average English written and verbal communication skills
With demonstrable track record in achieving targets and improving agent performance
Service and customer-focused
Strong analytical skills; very detail-oriented
Strong decision-making and problem-solving skills
Knowledgeable in call center tools and processes

Skills Required

Strong Communication Skills
Positive Attitude
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Problem Solving Skills
Creative Thinker

Qualification Required

College Graduate

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What this jobs offers

About Teleperformance Philippines Read more about Us

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.