Teleperformance Philippines - URGENT! Call Center Quality Assurance Analyst | Teleperformance Insular Life Building, Cebu City
Teleperformance Philippines, Mandaluyong, Metro Manila, Philippines
*Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review.
*Provides information to assist in the feedback and formal education process of individuals on the phone.
*Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
About Teleperformance Philippines
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Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
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