Travel Customer Service Representative | Premium International Airline Account TDCX - Manila - Travel Customer Service Representative | Premium International Airline Account

Location 21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

Job Description

#BeMore

 

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

 

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

 

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

  • Handle phone-in/chat enquiries of current and prospective members.
  • Identify cause of problems and recommend solutions.
  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
  • Maintain member accounts whenever there are changes in their profiles.
  • Send program-related collaterals and forms.
  • Advise on latest promotions and mechanics.
  • Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
  • Involve in ad-hoc projects.
  • Meet daily KPI requirement.

 

Who are we looking for?

  • College level.
  • With at least 1 year BPO voice experience for an international account.
  • Experience in an airline account and GDS system is an advantage.
  • Experience in chat or email support is also an advantage.
  • Strong verbal and written English communication skills.
  • Amenable to work in rotating shifts.
  • Can work in Ortigas Center, Pasig City.

 

How to Apply?

Online

Source of Application: Job Boards - JOBYODA

Send us your application through JOBYODA and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment.

Onsite

Source of Application: Job Boards - JOBYODA

Send us your application through JOBYODA and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

TDCX - Manila About TDCX - Manila Read more about Us

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. 

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. 

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Read more about Us