Travel Account | Customer Service Associate | Onsite |  TTEC Santa Rosa Laguna TTEC - Travel Account | Customer Service Associate | Onsite |  TTEC Santa Rosa Laguna

Location TTEC Customer Care Management Philippines Incorporated, J.W. Diokno Boulevard, Pasay, Metro Manila, Philippines

Job Pitch

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Seasonal Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all  

 Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd  Floor, Robinsons Sta. Rosa,?Brgy.?Tagapo, Old National Highway, Sta. Rosa, Laguna.   

What You’ll be Doing? 

Do you have a passion?for technology and helping others? In this role, you’ll work to resolve technical requests?or complex calls from customers.?Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.?

Job Description

During a Typical Day, You’ll 

  • Answer incoming communications from customers  

  • Connect and resolve issues with customers using voice, email and chat 

What You Bring to the Role 

  • Open to candidates who completed senior high school or have two years of college 

  • Requires 6 months of customer service or BPO experience for high school graduates 

  • Recognize, apply and explain your product or service knowledge  

  • Computer experience 

  • Candidates should be willing to work within Santa Rosa, Laguna 

What You Can Expect 

  • Get Php 15,000* Completion Bonus (terms and conditions apply) 

  • A seasonal account with a 3 to 5-month contract 

  • Supportive of your career and professional development 

  • An inclusive culture and community minded organization where giving back is encouraged 

  • A global team of curious lifelong learners guided by our company values 

Visit https://mybenefits.ttec.com/phl/ for more information. 

Skills Required

  • Positive Attitude
  • Empathetic to Customers
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills

Qualification Required

  • Vocational

TTEC About TTEC Read more about Us

Who we are (values, mission, purpose)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.  We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day. While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back. We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over

Our DNA At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose Deliver humanity to business.

Our Vision Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

Our Mission Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

Read more about Us