Alorica Philippines - Telco Customer Representative for Voice/Non-Voice! Earn Up to 24,500 + 30K Sign-On BONUS!

Location Lot 1, Cyberpark, Araneta Center, Cubao, Quezon City, Philippines, 1109

Job Description

Job Title: Telco Customer Representative | Voice/Non-Voice | Earn Up to ₱24,500 + ₱30K Sign-On BONUS!

Location: Quezon City Job Type:

Full-time Experience Level: Entry

Industry: BPO

About the Role

Join our dynamic team at Alorica Philippines as a Telco Customer Representative. In this role, you will be responsible for assisting customers with their telecommunications inquiries and issues, both over the phone (voice) or through written communication (non-voice). You will work in a collaborative team environment, utilizing cutting-edge tools and technologies to provide exceptional service and support to our valued customers.

Key Responsibilities

Handle incoming customer inquiries via phone, email, or chat
Provide assistance and solutions to customers regarding billing, technical issues, and service activations
Efficiently resolve customer complaints and issues to ensure customer satisfaction
Document all customer interactions accurately and professionally
Meet and exceed established performance goals and metrics
Collaborate with team members and other departments to ensure seamless customer experience

Qualifications

Excellent communication skills, both verbal and written
Strong customer service orientation
Ability to multitask, prioritize, and manage time effectively
Basic computer proficiency and familiarity with CRM systems
Previous experience in a customer service role is a plus
High school diploma or equivalent

Benefits

Competitive salary with additional performance-based incentives ?
Healthcare coverage and benefits ?
Career growth opportunities and training programs ?
Fun and inclusive team environment
Employee discounts and rewards program
Flexible work schedule options

Why Join Us

At Alorica Philippines, we value teamwork, innovation, and career development. We provide our employees with the tools and resources they need to succeed in a fast-paced and rewarding environment. Join our team and experience the unique culture that sets Alorica apart from other BPO companies.

How to Apply

To apply for the Telco Customer Representative position at Alorica Philippines, please visit our company website and submit your application online.

Skills Required

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com