Technical Support Representative| Web Hosting Program -Tech Sales | Shaw Sutherland Shaw - Technical Support Representative| Web Hosting Program -Tech Sales | Shaw

Location 9F Shaw I.T. Center 360 Shaw Blvd cor. Nueve de Pebrero St. Brgy. Addition Hills, San Felipe Neri Mandaluyong City

Job Pitch

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

 

As a Web Hosting Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.

Job Description

KEY RESPONSIBILITIES

  • Resolve customer issues and upsell
  • Identify and relate with various customer needs and scenarios
  • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
  • Remain updated in client and industry led processes, technology applications, utilities, and products
  • Utilize various client based tools and applications for customer management and servicing
  • Transfer customers to appropriate departments when required
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required metrics and goals

 

MINIMUM QUALIFICATIONS

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English verbal and written communication skills
  • Excellent computer skills (Internet and website technologies)
  • Willing to work in night shift or shifting schedule/ Holidays/Weekends
  • Good customer service and problem solving skills
  • Experience with BPO Tech, Sales, and Web-hosting for at least six months is required. If no Web-hosting background, knowledge in handling any tech voice accounts
  • Willing to work on-site

Skills Required

  • Strong Communication Skills
  • Attention to Detail
  • Analytical Skills
  • Problem Solving Skills

Qualification Required

  • High School Graduate

What this jobs offers

Sutherland Shaw About Sutherland Shaw Read more about Us

At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.

We designed a system that allows video gamers to reset their password with an avatar, and worked with a healthcare client to develop a mobile app that updates family members on their loved one’s health real time. We provide exceptional customer experiences for the digital age, but making this happen takes process and most importantly, people.

Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what’s possible.  We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there. 

Want to help us support the world’s biggest and best companies in finding fun and new ways to interact with their customers?  

Join us. We are Sutherland. Where people and process come together.

Read more about Us
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