Eton Centris, Quezon Avenue, Diliman, Quezon City, Metro Manila, Philippines
What you'll be doing
Handling inbound customer inquiries via phone and digital channels
Providing technical support and troubleshooting for customer issues
Educating customers on product features and services
Processing customer orders, requests, and complaints in a timely manner
Escalating complex issues to the appropriate teams for resolution
Maintaining accurate records and updating customer information in the system
Adhering to quality standards and key performance indicators
What we're looking for
Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
BPO experience is a plus
Strong customer service orientation with the ability to provide exceptional, empathetic support
Proficient in English, both written and verbal communication
Familiarity with telecommunications products and services
Comfortable working in a fast-paced, target-driven environment
Excellent problem-solving and critical thinking skills
Ability to work collaboratively in a team
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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