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Technical Support Representative | Inflight Retail Account TDCX - Manila - Technical Support Representative | Inflight Retail Account

Location 21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

Job Description

#BeMore

 

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

 

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

 

What is your mission?

  • Responsible for daily customer relations to support client’s vision of providing unparalleled world-class customer service support to both local and overseas customers.
  • Provide quality customer service including interacting with customers, answering and resolving software and hardware related issues via our communication channels, namely voice calls, emails, and via the app portal.
  • Take ownership of customer’s inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
  • Acquire multiple product knowledge to enhance the ability to understand customer needs across different products and regions and apply the correct and most effective response and solution to the case.
  • The ability to speak calmly and clearly to talk customers through how you are going to help them resolve the issue in the knowledge that they are under time pressure to get to a resolution.
  • The ability to clearly document issue details and actions taken to help us track and learn from our customer experience so that we can continuously improve our customer service and experience.
  • Input into weekly team meetings, supporting your team manager by inputting to reports shared with the wider organization on the health of our customers,
  • Proactively take responsibility for your part in climbing the learning curve required to solve more complex customer problems over time. 

 

Who are we looking for?

  • Candidates who have achieved a minimum of at least 1-year in college or have finished an associate or diploma course.
  • Minimum 12 months experience in an L2 technical support line of business, preferably (TELCO) smartphone or point-of-sale devices (POS) technical support
  • Experience in supporting a blended LOB (voice, emails and tickets) is preferred but not required
  • Must be a great team player with the right attitude to work with our internal teams and external partners
  • Strong verbal and written English communication skills.
  • Amenable to work in rotating shifts.
  • Can work in Ortigas Center, Pasig City.

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

TDCX - Manila About TDCX - Manila Read more about Us

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. 

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. 

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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