South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101
Job Title: Technical Support
Location: Alorica Centris, Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City
Job Type: Full-time
Experience Level: Entry / Mid / Senior
Industry: BPO
Join Alorica Philippines as a Customer/Technical Support Representative for our Telco Voice Account and be part of a team committed to delivering outstanding service. In this role, you will handle customer calls, resolve technical concerns, assist with account or service inquiries, and ensure a smooth customer experience. You’ll be working with advanced telco systems and tools in a collaborative environment, focused on providing reliable solutions and excellent support.
Provide technical and customer support via phone for telco services (mobile, internet, or cable).
Troubleshoot and resolve issues such as connectivity problems, device setup, and account concerns.
Accurately document customer interactions, reported issues, and resolutions in the system.
Collaborate with internal teams or escalate cases for complex technical issues.
Stay updated on telco products, plans, and services to deliver accurate and timely assistance.
At least High School (Old Curriculum) graduate / Senior High School graduate
Willing to work onsite at Alorica Centris
Excellent communication and customer service skills
Strong problem-solving abilities and ability to handle technical concerns
Basic technical knowledge (internet connectivity, mobile devices, or troubleshooting)
At least 6 months of BPO experience (preferably in Tech Support or Telco) is an advantage
At Alorica Philippines, we value teamwork, innovation, and continuous learning. Join our inclusive and diverse team where you can develop your skills, build meaningful relationships, and make a difference in the lives of our customers. With access to the latest tools and technologies, you will have the opportunity to grow professionally and contribute to our success.
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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