Eton Centris, Quezon Avenue, Diliman, Quezon City, Metro Manila, Philippines
What you'll be doing
Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
Troubleshoot and resolve customer issues in a timely and professional manner
Maintain accurate records of customer interactions and resolutions
Collaborate with cross-functional teams to improve customer experience and identify process improvements
Escalate complex issues to the appropriate teams for resolution
Participate in team meetings and provide feedback to enhance service delivery
What we're looking for
Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
BPO Experience is a plus
Excellent communication and interpersonal skills
Proficient in English, both written and verbal
Strong problem-solving and analytical skills to efficiently diagnose and resolve customer issues
Proficient in using customer relationship management (CRM) and other relevant software
Adaptable to changes in a fast-paced, dynamic environment
What we offer
At ALORICA TELESERVICES, INC.', we value our employees and provide a supportive work environment with opportunities for growth and development. Some of the key benefits include:
Competitive salary and performance-based bonuses
Comprehensive health insurance and wellness programs
Ongoing training and development programs
Flexible working arrangements and work-life balance initiatives
Career advancement opportunities within the company
HMO benefits
Paid time off and holidays
Team-building activities and social events
20% Night Differential
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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