Mezza Residences Tower 2, Gregorio Araneta Ave, Quezon City
Technical Support
SMDC Mezza Residence, Aurora Blvd, Quezon City
Full-time
Entry / Mid / Senior
BPO
We are looking for experienced Customer Technical Support Representatives to join our Voice Account team at Alorica Mezza. In this role, you will provide front-line technical assistance to customers, addressing inquiries, troubleshooting issues, and delivering excellent customer service over the phone. You will act as the first point of contact for clients requiring support and ensure that every interaction results in a positive experience.
Handle inbound calls from customers with technical issues or product-related concerns.
Troubleshoot and resolve hardware, software, and connectivity problems.
Provide clear instructions and guidance to customers in a professional manner.
Document customer interactions and resolutions accurately in the system.
Collaborate with internal teams to escalate complex issues when needed.
Ensure customer satisfaction by providing timely and effective support.
At least 6 months of BPO experience in a technical support account (Voice).
High School Graduate / Senior High School Graduate or higher.
Excellent English communication skills (verbal and written).
Strong problem-solving and analytical skills.
Comfortable working in a full onsite setup at Alorica Mezza (SMDC Mezza Residence, Aurora Blvd, Quezon City).
Tech-savvy with the ability to quickly learn new tools and systems.
At Alorica Philippines, we pride ourselves on our vibrant culture, strong team spirit, and commitment to employee development. We offer a supportive work environment where you can grow your career, access cutting-edge tools and technology, and make a real impact on our customers' experience. Join us to be part of a team that values collaboration, innovation, and excellence.
About Alorica Philippines
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
Read more about Us
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