iFive Global - Team Leader | Healthcare and Legal Accounts

Location iFive Inc., C-5, Quezon City, Metro Manila, Philippines

Job Description

Highlights

Competitive compensation and benefits packages
Continuous professional development and learning opportunities
Regular engagement activities and events

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TEAM LEADER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for an Team Leader to be part of our team.

He/She is responsible for managing the day-to-day operations of the Team assigned to him/her.

MAIN RESPONSIBILITIES

Manage a team of representatives, and provide coaching and development, in accordance to their KPIs
Develop team capability by coordinating for or conducting training
Manage work queues and ensure coverage to meet required service level
Assist with the development of policies, processes and reports relating to Performance
Ensure that members are adhering to company policies and upholding the company culture
Carry out disciplinary action

Requirements

At least three (3) years of work experience in the BPO Industry, two (2) years of which in supervisory capacity preferably healthcare account.
Displays excellent verbal and written English language skills, with strong business writing skills.
Displays ability to collaborate with employees across all levels and use different communication styles.
Displays ability to use the computer using the Windows environment, including MS office applications, electronic mail, internet etc.
Amenable to work on a nightshift schedule.
Must be able to work in any of our sites;
- 6th Floor Tower 1Rockwell Business Center, Ortigas
- 8^th Zeta Tower Robinsons Bridgetown, C-5 Quezon City

Skills Required

Qualification Required

High School Graduate

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What this jobs offers

About iFive Global Read more about Us

IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.