TaskUs Imus | Customer Service Representative | No BPO Experience Required

TaskUs PH - TaskUs Imus | Customer Service Representative | No BPO Experience Required

Location Makati, Metro Manila, Philippines

Job Pitch

About Us
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

 

What’s in it for you?

  • Competitive salary
  • Great benefits package
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace

Disclaimer: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Job Description

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top notch. So come on, we need your full concentration on what it's like to be a Teammate.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.

 

As a Teammate:

  • You will receive inbound and/or place outbound calls.
  • You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
  • You will filter content from the client's website.
  • You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
  • You will also manage and resolve customer complaints. You will identify and escalate priority issues.
  • You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
  • You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
  • You will meet and exceed client mandated KPIs (Key Performance Indicators).
  • You must ensure consistent performance based on a continuous improvement model.
  • What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
  • You must also participate in all Internal and External mandated training and/or seminars.
  • You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
  • You will also provide feedback to management concerning possible problems or areas of improvement.
  • You will also perform other duties as assigned by management.

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate

What this jobs offers

TaskUs PH About TaskUs PH Read more about Us

TaskUs provides #RidiculouslyGood BPO services in Digital CX, Content Security, Data & AI Operations, and Consulting to the world’s most innovative and disruptive brands. It started with one ridiculously good idea: put people first. We are not your typical BPO or professional services company, as we believe that happy customers are only possible with happy employees. We’re a collective team of highly capable, passionate, and driven teammates who deploy technology and maximize data to fuel our customers’ success. From our Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – we provide the absolute best to our people, making Us the top professional services firm in this space. You + Us = Outsourcing Reimagined. Join Us today and experience true #PeopleFirst culture!

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