Concentrix, Commonwealth Avenue, Quezon City, Metro Manila, Philippines
Position Title: Customer Support Associate / Representative
Account Type: Blended Account (Voice & Non-Voice / Email / Chat)
Location: UP Ayala Technohub, Quezon City (On-site)
Salary Package: Up to ₱30,000 Monthly (Basic Salary + Allowances + Incentives)*
Shift: Night Shift / Rotational Shift (5-day work week)
We are looking for dynamic and customer-focused Customer Support Associates to join our team at UP Ayala Technohub. In this role, you will handle a blended interaction model—managing customer inquiries, issue resolutions, and follow-ups across multiple communication channels including phone, email, and live chat.
Multi-Channel Support: Promptly respond to inbound customer inquiries via voice calls, live chat, and email support queues.
Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints, account inquiries, and service issues with high empathy and efficiency.
Account & Record Management: Maintain accurate, real-time documentation of customer interactions, transactions, and feedback in the internal CRM database.
Performance Metrics: Consistently meet or exceed account Key Performance Indicators (KPIs), including Average Handling Time (AHT), Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Quality Scores.
Escalation Handling: Identify complex or high-priority issues and seamlessly escalate them to senior support specialists or supervisors when necessary.
Educational Background: High School Graduate (Old or K-12 Curriculum) or College Undergraduate/Graduate.
Experience:
Open to Fresh Graduates with strong communication skills OR candidates with at least 6–12 months of BPO/Call Center experience (Voice or Non-voice).
Experience handling international/US accounts is a strong advantage.
Skill Requirements:
Excellent verbal and written English communication skills.
Typing speed of at least 35–40 WPM with 90%+ accuracy.
Good multitasking skills (ability to navigate system tools while speaking or chatting with customers).
Basic computer literacy and familiarity with CRM software/navigation.
Work Setup & Availability:
100% On-site work at UP Ayala Technohub, Quezon City.
Willing to work in night shifts, weekends, and Philippine holidays.
Base Package: Up to ₱30,000 Total Monthly Compensation (inclusive of basic pay and non-taxable de minimis allowances)*
Night Differential: 10%–20% night shift premium pay
Healthcare: Comprehensive HMO Coverage + Free dependents (upon regularization/policy terms)
Perks & Bonuses: Performance incentives, account bonuses, and continuous learning/career progression opportunities.
Government Benefits: Complete coverage for SSS, PhilHealth, and Pag-IBIG.
*Salary package is dependent on candidate's relevant BPO experience, educational background, and final assessment scores.
About Concentrix Read more about Us
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Like and follow us on Facebook and TikTok @ConcentrixPH or visit www.concentrix.com to learn more about us.
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