Accenture Cebu - Service Delivery Ops Senior Analyst | Accenture Cebu (EH 925)

Location eBloc 2 Tower, West Geonzon Street, Cebu City, Cebu, Philippines

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Job Pitch

What are we looking?

Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
Minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
Passionate to create an exceptional experience and provide outstanding support to client's mission and goals
Adaptable and energized by a fast-paced environment and can demonstrate flexibility and agility to changing client needs

Join our high performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

*Terms and conditions apply

Job Description

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APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) by clicking the ‘Apply Now’ button here or through our Recruitment Center via Walk-in. Make sure to accomplish all the required information within 24 hours for us to process your application.

Accenture in the Philippines is currently looking for Service Delivery Ops Senior Analyst who will be responsible in performing the following day-to-day tasks:

· Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management

· Provide mentorship, guidance and career development to team members

· Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement

· Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data

· Escalate issues that may affect delivery of work and business outcomes in a timely manner to management

· Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

· Identify actionable insights, suggest recommendations, and influence

· Team strategy through effective communication

Equal employment Opportunity Statement:

All employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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