Ground Floor, Filinvest Tower 4, Cebu IT Park, Apas, Cebu City.
Key Responsibilities
Field and respond to customer inquiries through multiple service channels: phone, chat, email, and online support portal.
Support various customer types including provider end‑users, administrators, vendors, and insurance carriers.
Research and resolve reported issues while meeting organizational metric targets.
Demonstrate strong written and verbal communication skills, as well as solid organizational and analytical abilities.
Prioritize and manage multiple projects or issues at the same time.
Build and maintain positive customer relationships..
High School Diploma or GED
2+ years of desktop support, helpdesk support, or technical support experience within the healthcare industry
2+ years of experience handling customer escalations
Experience interacting with clients or customers in a professional setting
Experience using:
Microsoft Word (create correspondence, work within templates)
Microsoft Excel (data entry, sort/filter, work within tables)
Microsoft PowerPoint (slide creation)
Microsoft Outlook (email and calendar management)
Proficient in Microsoft Windows Operating Systems
Ability to work any 8-hour shift between 7:00 AM – 7:00 PM CST, with flexibility for occasional overtime based on business needs
Very strong soft skills
Experience working within the Healthcare IT industry
Knowledge of the Payer / Provider environment
Familiarity with ANSI X12 / EDI standards for healthcare transactions
Understanding of HIPAA compliance regulations
Experience with Technical Support or Helpdesk
Experience with voice, chat, and email support
Experience with Salesforce (preferred)
Pharmacy claims experience
ANSI knowledge and experience (preferred)
Strong troubleshooting and technical problem‑solving skills
Strong verbal and written communication skills
Strong listening skills
Strong documentation skills
Strong organizational skills
Ability to work on multiple tasks, meet deadlines, and produce quality results in a team environment
Proactive and positive customer service attitude
Self‑disciplined and reliable
Why Join Us?
Market Competitive Pay Levels
Retirement Plan
Medical Plan (HMO) from Day 1 of employment
Dental, Medical, and Optical Reimbursements
Life and Disability Insurance
Paid Time-Off Benefits
Sick Leave Conversion
Tuition Fee Reimbursement
Employee Assistance Program (EAP)
Annual Performance Based Merit Increases
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits
WHO WE ARE
Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
Elevate your career with a leading health care company while improving lives.
About Optum
Read more about Us
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Fast facts
Established in 2011
Largest Global Capability Center (GCC) in the Philippines, providing healthcare operations, technology, analytics and support services.
6 offices in the country (Makati, Taguig, Alabang, Quezon City, Davao and Cebu).
Life here
We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected.
The people of Optum are dedicated to improving the lives and health of others. Here, you’ll discover how you can help drive affordability, accessibility and quality of care for millions of individuals while growing your career.
Leadership development opportunities
We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.
Career growth and mobility
We offer skill development, tuition reimbursement*, internal growth opportunities and career mapping support.
*Tuition reimbursement initiatives vary by region and country. Our benefits documents override any information found on this page.
Benefits
Discover employee benefits at Optum. From paid leave and mental health support to retirement plans and wellness programs.
We know you have a life outside of work. That’s why we offer generous paid time-off benefits, including wellness leave, bereavement leave, and public holidays. We also support major life events with maternity, paternity, solo parent and Magna Carta leave.
Financial
Financial security is foundational to your well-being. Our retirement plan includes core employer contributions, voluntary employee contributions, and employer matching, all designed to reward tenure and help you build long-term savings. We also offer a member loan program for added flexibility.
Emotional
We foster an environment where you can show up as your authentic self. Our Bravo! global recognition program ensures your contributions are appreciated in meaningful and visible ways. We also support emotional wellness through benefits and leave policies that recognize family structures and caregiving needs.
Physical
Your health matters. We offer a comprehensive medical plan (HMO type) covering inpatient and outpatient care for employees and dependents, with flexible options to top up coverage or add more dependents. You’ll also have access to reimbursements for outpatient medicines, dental, and optical care, plus annual physical exams and life and disability insurance.
The information above describes benefits that are available to certain employees of UnitedHealth Group, Optum and UnitedHealthcare. Employees of some UnitedHealth Group affiliates are offered other employee benefit programs. The employee benefits that are available to any particular employee depend on their legal employer, business unit, geographic location and job classification, among other factors. Additionally, if information on this website is inconsistent with a governing benefit plan document or policy, the plan document or policy will control.
Read more about Us
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