

C5-Ortigas Avenue Interchange, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
We are currently seeking experienced Customer Service Representatives to support an international airline account. In this role, you will manage passenger itineraries, flight reservations, and ticketing adjustments using Global Distribution Systems (GDS). This position offers a fixed dayshift schedule within our Bridgetowne, Pasig facility.
Process flight bookings, rebooking, cancellations, and ticketing updates utilizing GDS platforms.
Address customer inquiries regarding travel schedules, baggage allowances, passport/visa requirements, and general travel policies.
Resolve passenger issues efficiently and professionally across assigned customer service channels.
Maintain accurate customer records and ensure strict adherence to airline industry regulations and company standard operating procedures.
Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
Experience: Minimum of 1 year of continuous hands-on experience operating GDS platforms (Amadeus, Sabre, Galileo, or Worldspan).
Communication: Excellent verbal and written English communication skills.
Availability: Willing to work full-time onsite at our Bridgetowne, Pasig office on a fixed dayshift schedule.
Total Package: Up to ₱33,000* Monthly (inclusive of basic salary, allowances, and performance incentives).
Work Schedule: Fixed Dayshift.
Health Benefits: HMO medical coverage upon regularization, with options for dependent enrollment.
Additional Perks: Fully paid training, life insurance coverage, and opportunities for internal career growth.
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Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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