Alorica Philippines - Retail Account | Customer Service Representative

Location Eton Centris, Quezon Avenue, Diliman, Quezon City, Metro Manila, Philippines

Job Pitch

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to provide online and offline back-office support for the site – basically, everything that needs to happen off the phone starts with you!

You’ll be supporting the efforts of the contact center, and delivering insanely great administrative service.

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday
Retirement planning options (401(k))
Employee discounts through client programs

Job Description

Customer Service Representative Position

Full Time / Seasonal Account
Work On-site
Rotating and Shifting Schedule
PHP 17,500 to 21,500 Salary Package + Incentives + Overtime Pay + Night Differential of 20%

Basic Qualifications

18 years old and above
Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
Amenable to work onsite in Sta Mesa
Average English communication skills

REMINDER:

For JobYoda Live Zoom applicants kindly put Jobyoda Live- Your name before joining.

Ex. Jobyoda Live-Juan Dela Cruz

Skills Required

Problem Solving Skills
Calm Under Pressure
Attention to Detail
Empathetic to Customers
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com