Foundever® - Recovery Representative

Location Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila

Job Pitch

Responsibilities:

Responsible for the timely handling of inbound calls. Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
Maintains daily call requirements based on key indicator performance expectations.
Maintains department policies/procedure to ensure daily compliance.
Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to account.
Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Job Description

Qualifications:

12 years of education equivalent, Bachelor’s/Associate degree holders are preferred.

Experience Target:

At least 1 year of Financial Services experience, preferably Accounts Receivable.
Experience in Customer Service in the BPO industry is preferred.
Experience in Payroll is preferred.
Experience in Accounting is preferred.

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

College Graduate

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What this jobs offers

About Foundever® Read more about Us

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.