WNS - Real- Time Reporting Analyst

Location 1880 Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines

Job Description

Job Description:

Experience in Real-time Analyst and Reporting tasks
Sending of interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.
System issue tracking
Other tasks that may be assigned to him/her by WFM Supervisor.

Qualifications:

Voice experience.
Bachelor's degree in business, statistics, or a related field preferred
Experience in Real-time Analyst and Reporting tasks
Proficient in MS Office - MS Excel & Google Suite
Knowledgeable in MS Visual Basic Macro – required
Knowledge of call center operations, including key performance indicators (KPIs) and service level agreements (SLAs).
Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly.
Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
Willing to work on US Shift timings.
Amenable to work onsite in Quezon City.

Skills Required

Qualification Required

College Graduate

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About WNS Read more about Us

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.