Eton Centris, Quezon Avenue, Diliman, Quezon City, Metro Manila, Philippines
Program Incentives
20% Night differential
HMO benefits
Goverment benefits (SSS, Pagibig, Philhealth)
Work Onsite
Full time Work
Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
Troubleshoot and resolve customer issues in a timely and professional manner
Maintain accurate records of customer interactions and resolutions
Collaborate with cross-functional teams to improve customer experience and identify process improvements
Escalate complex issues to the appropriate teams for resolution
Participate in team meetings and provide feedback to enhance service delivery
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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