Alorica Philippines - Php 30,000 Sign-On Bonus | Non-Voice Customer Service

Location Lot 1, Cyberpark, Araneta Center, Cubao, Quezon City, Philippines, 1109

Job Description

Provide exceptional non-voice customer service support through chat and email.
Assist customers in troubleshooting issues and providing effective solutions.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to enhance service delivery and product knowledge.
Stay up-to-date with product information and service enhancements.

Requirements

Job Title: Non-Voice Customer Service Representative
Job Function: Customer Care Representative
Responsibilities and Duties: Ability to handle multiple tasks and work in a fast-paced environment.
Qualities and Traits: Strong communication skills, both written and verbal, with a focus on customer satisfaction.
Qualities and Traits: Patience and empathy when dealing with customer concerns.
Working Conditions: Comfortable working on digital platforms and familiarity with customer service software.
Job Function: Team player with a collaborative work ethic.

Skills Required

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com