Alldigitech Manila Inc. - Patient Care Representative

Location Upper McKinley Hill, Taguig, Metro Manila, Philippines

Job Description

Job Description

The Patient Care Representative (Scheduling) serves as the primary point of contact for patients, caregivers, healthcare providers, and clinical staff seeking appointment-related support. This role is responsible for managing inbound and outbound calls, coordinating appointments accurately, maintaining patient data integrity, and delivering compassionate, compliant, and professional experience in a healthcare scheduling environment.

Main Duties and Responsibilities

Answer inbound calls professionally and respond to patient, provider, and caregiver inquiries related to appointments and clinic services.
Adhere strictly to HIPAA regulations, data privacy standards, and client-specific scripts and procedures.
Schedule, reschedule, and cancel appointments across multiple specialties and locations using client-designated scheduling or EMR/EHR systems.
Verify and update patient demographic information to ensure accurate and complete medical records.
Provide clear instructions related to appointment preparation, documentation, clinic hours, directions, and provider availability.
Capable of thinking critically in assessing call urgency during triage and directing inquiries to the correct department or escalating when necessary.
Process call documentation, call logs, and required reports accurately and in a timely manner.
Conduct follow-up and outbound calls to reschedule missed appointments and reduce no-show rates.
Transfer calls to appropriate departments when necessary while minimizing call handling delays.
Handle multiple systems simultaneously while meeting performance targets for quality, accuracy, and call resolution.
Participate in quality monitoring, performance coaching, and calibration sessions.
Perform other related duties and projects as assigned.

Qualifications

At least two (2) years of college education completed.
Minimum of six (6) months with healthcare background. Scheduling experience is preferred but not required.
Knowledge of HIPAA and proper handling of Protected Health Information (PHI)
Excellent verbal and written communication skills with strong listening ability.
Ability to multitask, efficiently manage extensive call queues, and work across multiple systems.
Strong attention to detail, critical thinking, and sound judgment.
Basic computer and typing proficiency.
Patient-focused mindset with empathy, professionalism, and confidentiality awareness.

Work Conditions

Normal office environment.
Willingness to work on shifting schedules.
Willing to work on Philippine holidays and weekends if required
Open to performing overtime (OT) as needed

Skills Required

Strong Communication Skills

Qualification Required

Vocational

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What this jobs offers

About Alldigitech Manila Inc. Read more about Us

Alldigitech Inc (NSE – ALLDIGI) India is a pure play, third-party Business Process Outsourcing (BPO) Company offering both voice and non-voice services on a blended delivery platform.

Starting out in 1998, Alldigi has emerged as a global corporation, servicing veritable corporate majors across the world on a 24/7/365 basis. Balancing rapid growth with an expansion in service offering, Alldigi is acknowledged for its expertise in Banking, Financial Services and Insurance, Technical Support, Quality Assurance and Human Resource Processing domains.

Alldigitech Inc began to expand in the Philippines to complement the demands of US clients and to tap other potential Southeast Asian markets. The 150-seater BPO Kingdom Builders, Inc. (KBI) in Ortigas was bought by Alldigitech Inc in October 2007.

Alldigitech Inc. now caters to the needs of existing and proposed customers from the US, Australian and ASEAN markets. Alldigitech Inc has also scaled the capacity of Alldigitech Inc to 750 seats.