21F Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City
P20,000 New Hire Performance Bonus*!
Chance to win 1 of 10 resort vouchers worth 10K, or a brand new motorcycle!
15% monthly performance incentives*
HMO and life insurance coverage on day one.
Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
Fast-track promotions and competitive packages.
Employee Assistance Program and Mental Health Consultations.
Enjoy instant rewards of up to P2,000 in egcs when you apply onsite at 10F HM Tower, IT Park, Cebu every Mon-Fri from 10:00 AM to 6:00 PM!*
Here's how:
1. Hit “Apply Now” to reserve your slot.
2. Show up with at least one (1) valid government-issued photo ID and a soft copy saved on your phone for verification purposes.
3. Declare "JOBYODA" as your application source.
*New Hire Raffle, and Performance Bonus promos are for select April class only. Terms and conditions apply.
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
Who are we looking for?
Completed at least 2 years in college
Must have at least 1 year of call center or BPO experience or at least 6 months customer service experience supporting a ride hailing service, reservation, and concierge work or in transportation, travel sectors.
Exceptional verbal and written communication skills in English with the ability to convey professionalism and warmth. Additional languages are a plus.
Strong problem-solving abilities, with a knack for finding creative solutions to complex requests.
Impeccable organizational skills and attention to detail, ensuring no aspect of a client's request is overlooked.
Ability to work collaboratively in a fast-paced environment, coordinating seamlessly with various teams.
Tech-savvy with experience using CRM systems and communication tools preferred.
A passion for luxury experiences and a genuine desire to exceed client expectations.
Rigorous work attitude, consumer-oriented, responsible, and stress-resistant
Strong service awareness is a must.
Can work in IT Park, Cebu City
What is your mission?
As Platinum Services Concierge, you will be working on providing the very best service experience to our most loyal and important customers. From booking the services until actual service delivery.
Create a ‘Peace of mind’ to our Platinum Guests: deliver great customer service to Blacklane’s most important and demanding customers.
Create a relationship with our guests: being the single point of contact for them and trying to fulfill their needs - nothing is too fancy for us.
Collaboration with our chauffeurs: make sure that only the best chauffeurs will be assigned to our Platinum guest bookings.
Stakeholder Management: Collaborate closely with the client as a stakeholder to ensure alignment on priorities and activities.
Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat
Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.
Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
Develop and maintain a vast knowledge of Blacklane’s products and latest offerings.
About TDCX
Read more about Us
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.
Read more about Us
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Best of luck from the JobYoDA team!
All the best from the JobYoDA Team!
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