Alorica Philippines - P15,000 SIGN-ON BONUS + UP to P24,500/MONTHLY | ALORICA PREMIUM TELO ACCOUNT | VOICE

Location South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101

Job Description

? Job Opening: Customer Service Representative – Premium Telco Account (Voice)

? Compensation & Perks

P15,000 Sign-On Bonus
Earn up to P24,500 Monthly
Competitive salary package with performance incentives
HMO coverage

? About the Role

Join Alorica as a Customer Service Representative for our Premium Telco Account (Voice). You’ll be the front line in delivering exceptional customer experiences, handling inquiries, resolving issues, and ensuring satisfaction for one of the leading telecommunications providers.

? Key Responsibilities

Handle inbound customer calls with professionalism and empathy
Provide accurate information about products, services, and billing
Troubleshoot technical concerns and escalate when necessary
Document customer interactions in the system
Meet performance metrics including quality, efficiency, and customer satisfaction

✅ Qualifications

At least 18 years old
High school graduate
Excellent English communication skills (both verbal and written)
Strong problem-solving and customer service orientation

? Why Join Alorica?

Be part of a global leader in customer experience solutions
Enjoy a supportive team environment with growth opportunities
Access to training programs that enhance your skills and career path
Work in a dynamic, fun, and inclusive workplace

Skills Required

Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com