TDCX - Outbound Collections Specialist | Australian Payment Plan Provider (Dayshift)

Location 21F Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City

Job Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Assertively take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Empathize with customers' reasons why they are unable to make payment
Negotiate a payment scheme to settle past due balances
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

Who are we looking for?

Senior high school graduate
With more than 2 years cumulative BPO voice experience handling customer service and collections
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)
Amenable to work in rotating shifts
Can work in Ortigas Center, Pasig City

How to Apply?

Source of Application: Job Boards - JOBYODA

Online

Send us your application through JOBYODA and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare JOBYODA as the source of your application during your interview.

Onsite

Send us your application through JOBYODA and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare JOBYODA as the source of your application during your interview.

ID verification may be conducted at any stage of the recruitment process.*

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

High School Graduate

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What this jobs offers

About TDCX Read more about Us

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.