Upper McKinley Hill, Taguig, Metro Manila, Philippines
Job Description
As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions and actions for system and process improvement employing the knowledge of daily and ground operations.
Responsibilities
· Manage multiple mid-size programs and teams in a healthcare LOB
· Ensure high and consistent performance on client KPIs and internal business targets
· Conduct team and performance reviews regularly
· Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company targets
· Establish a high standard for productivity, quality, and patient experience
· Manage and improve team’s performance through performance monitoring, problem resolution and quality delivery measures.
· Summarize, collect and analyze program trends and data for regular performance reports and presentations Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.
· Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
· Seamlessly coordinate and work with various departments
· Involve with energy and verve in organizational, projects, initiatives and programs whenever required
Qualifications
-At least 4+ years of work in a healthcare account specifically in a BPO set up
-Must have sufficient experience as an Operations Manager in a BPO Company
-Willing to work on-site in BGC, Taguig
About Alldigitech Manila Inc.
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Alldigitech Inc (NSE – ALLDIGI) India is a pure play, third-party Business Process Outsourcing (BPO) Company offering both voice and non-voice services on a blended delivery platform.
Starting out in 1998, Alldigi has emerged as a global corporation, servicing veritable corporate majors across the world on a 24/7/365 basis. Balancing rapid growth with an expansion in service offering, Alldigi is acknowledged for its expertise in Banking, Financial Services and Insurance, Technical Support, Quality Assurance and Human Resource Processing domains.
Alldigitech Inc began to expand in the Philippines to complement the demands of US clients and to tap other potential Southeast Asian markets. The 150-seater BPO Kingdom Builders, Inc. (KBI) in Ortigas was bought by Alldigitech Inc in October 2007.
Alldigitech Inc. now caters to the needs of existing and proposed customers from the US, Australian and ASEAN markets. Alldigitech Inc has also scaled the capacity of Alldigitech Inc to 750 seats.
Read more about Us
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