Alorica Philippines - NON-VOICE ACCOUNT - ALORICA LIPA!

Location 2nd Floor, SM City Lipa, Ayala Highway, Lipa, 4217 Batangas

Job Description

Job Title: NON-VOICE ACCOUNT - ALORICA LIPA! Location: Quezon City Job Type: Full-time Experience Level: Entry

About the Role

Join our team at Alorica Philippines and be part of our non-voice account handling the ALORICA LIPA project! In this role, you will be responsible for providing support to customers through written communication channels such as email, chat, and social media. You will work with a dynamic team in a fast-paced BPO environment that values professionalism, growth, and quality service delivery.

Key Responsibilities

Respond to customer inquiries and resolve issues promptly and accurately through written communication channels.
Maintain a high level of customer satisfaction by providing excellent customer service and support.
Follow communication scripts and guidelines to handle different scenarios effectively.
Collaborate with team members and supervisors to improve processes and enhance customer experience.
Meet performance targets and goals set by the company.
Stay updated on product knowledge and industry trends to better assist customers.

Qualifications

Excellent written communication skills in English.
Ability to multitask and work well under pressure in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Good computer skills and familiarity with CRM systems.
Prior experience in customer service is a plus.
Willingness to work in shifting schedules.
Bachelor's degree in any field.

Benefits

Competitive salary package ?
Opportunities for career growth and development ?
Healthcare benefits ?
Fun and inclusive work environment ?
Employee discounts and perks ?
Regular training and upskilling programs ?

Why Join Us

At Alorica Philippines, we foster a culture of teamwork, respect, and continuous learning. We provide our employees with the necessary tools, technology, and resources to succeed in their roles and thrive in their careers. Join us and be part of a supportive and innovative team that is committed to delivering exceptional customer service.

How to Apply

To apply for the NON-VOICE ACCOUNT - ALORICA LIPA! role, please visit our company website and submit your application through our careers portal.

Skills Required

Problem Solving Skills
Empathetic to Customers

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com