South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101
Join our growing team at Alorica Centris as a Customer Service Representative for our Telco account! You’ll be the first point of contact for customers, assisting them with inquiries, billing concerns, service requests, and technical issues through voice calls.
Handle inbound and outbound calls to assist customers with telco-related concerns.
Provide accurate information about products, services, billing, and account updates.
Resolve technical and connectivity issues in a clear and professional manner.
Document customer interactions and resolutions using internal systems.
Ensure customer satisfaction by maintaining empathy, professionalism, and efficiency.
Collaborate with internal teams for complex or escalated issues.
At least High School Graduate / Senior High School Graduate.
Excellent English communication and active listening skills.
Basic computer navigation and multitasking abilities.
Willing to work onsite at Alorica Centris.
Amenable to work on shifting schedules, weekends, and holidays.
With or without BPO experience — we welcome aspiring call center professionals!
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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