Upper McKinley Hill, Taguig, Metro Manila, Philippines
Overview
We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. This role will serve as the primary point of contact for patients, providers, and internal stakeholders regarding billing inquiries, insurance claims, and payment processes. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in healthcare revenue cycle management.
Key Responsibilities
Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
Assist patients in understanding their statements, charges, and insurance coverage.
Research and resolve billing discrepancies, denials, and claim rejections.
Coordinate with internal billing, coding, and insurance teams to ensure accurate claim submission and resolution.
Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
Escalate complex issues to senior billing or compliance staff when necessary.
Educate patients on payment plans, insurance benefits, and financial assistance options.
Meet performance targets such as call resolution time, accuracy, and customer satisfaction.
Qualifications
1–2 years of experience in medical billing, healthcare RCM, or customer support.
Knowledge of medical terminology, insurance claims processes, and EHR systems is highly preferred.
Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
Excellent verbal and written communication skills.
Ability to handle sensitive information with professionalism and confidentiality.
About Alldigitech Manila Inc.
Read more about Us
Alldigitech Inc (NSE – ALLDIGI) India is a pure play, third-party Business Process Outsourcing (BPO) Company offering both voice and non-voice services on a blended delivery platform.
Starting out in 1998, Alldigi has emerged as a global corporation, servicing veritable corporate majors across the world on a 24/7/365 basis. Balancing rapid growth with an expansion in service offering, Alldigi is acknowledged for its expertise in Banking, Financial Services and Insurance, Technical Support, Quality Assurance and Human Resource Processing domains.
Alldigitech Inc began to expand in the Philippines to complement the demands of US clients and to tap other potential Southeast Asian markets. The 150-seater BPO Kingdom Builders, Inc. (KBI) in Ortigas was bought by Alldigitech Inc in October 2007.
Alldigitech Inc. now caters to the needs of existing and proposed customers from the US, Australian and ASEAN markets. Alldigitech Inc has also scaled the capacity of Alldigitech Inc to 750 seats.
Read more about Us
By Signing up, I have read and agreed to jobyoda.com's Terms & Conditions and Privacy Policy.
Job search made easier right!? You will now begin the Instant Assessment of Alldigitech Manila Inc.. They are looking for people like you but will only know about you once you finish the assessment. Those who finish the assessment quickly, are more likely to get hired! Good Luck from the JobYoDA team!
Best of luck from the JobYoDA team!
All the best from the JobYoDA Team!
Did you know JobYoDA offers a FREE Venti Coffee to all hires? To claim, all you need to do is:
1. Declare JobYoDA as the source of your application
2. Send us and email at Help@jobyoda.com to claim your voucher if you get hired
3. We will validate with the recruiter and process
Good Luck!
OK
We will validate your hiring details with our partners
and process your voucher shortly
