Mall of Asia Pasay - Retail Account - Up to 26K* Monthly!

Concentrix - Mall of Asia Pasay - Retail Account - Up to 26K* Monthly!

Location Concentrix - Two E-Com Center, Harbor Drive, Pasay, Metro Manila, Philippines

Job Description

Job Description

Join our growing Retail Account team and provide exceptional customer service to shoppers through voice, chat, or email support. You'll assist customers with their inquiries, process orders, handle returns and refunds, track deliveries, and resolve product-related concerns while ensuring a positive customer experience.

Key Responsibilities

  • Handle incoming customer inquiries professionally and efficiently.
  • Assist customers with online orders, billing concerns, returns, and exchanges.
  • Track shipments and provide delivery updates.
  • Resolve customer issues while maintaining high customer satisfaction.
  • Accurately document customer interactions using company systems.
  • Meet quality, productivity, and attendance targets.

Qualifications

  • At least Senior High School Graduate (K-12) or High School Graduate (Old Curriculum).
  • With or without BPO experience are welcome to apply.
  • Good English communication skills.
  • Basic computer navigation skills.
  • Willing to work onsite in MOA, Pasay City.
  • Willing to work on shifting schedules, weekends, and holidays.

Skills Required

  • Analytical Skills
  • Calm Under Pressure
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

Concentrix About Concentrix Read more about Us

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Like and follow us on Facebook and TikTok @ConcentrixPH or visit www.concentrix.com to learn more about us.

 

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