Mall of Asia - CSR - Retail Account - Up to 26K* Monthly!

Concentrix - Mall of Asia - CSR - Retail Account - Up to 26K* Monthly!

Location Concentrix - Two E-Com Center, Harbor Drive, Pasay, Metro Manila, Philippines

Job Description

Job Summary

We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives (CSR) for a Retail Account. In this role, you will assist customers with product inquiries, order concerns, returns, refunds, exchanges, and other retail-related transactions while delivering an exceptional customer experience.

Key Responsibilities

  • Handle inbound customer inquiries via phone, email, or chat.
  • Assist customers with product information, pricing, promotions, and store policies.
  • Process orders, returns, exchanges, cancellations, and refunds.
  • Resolve customer concerns in a timely and professional manner.
  • Track and document customer interactions accurately in company systems.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet performance metrics such as customer satisfaction, quality, and productivity standards.
  • Provide excellent customer service while maintaining professionalism at all times.

Qualifications

  • At least High School or Senior High School Graduate.
  • Open to Fresh Graduates and applicants with or without BPO experience.
  • Good to excellent English communication skills.
  • Basic computer navigation and multitasking skills.
  • Customer-oriented with strong problem-solving abilities.
  • Willing to work onsite in MOA, Pasay City.
  • Amenable to shifting schedules, weekends, and holidays.

What We Offer

  • Competitive Salary Package
  • Performance Incentives and Bonuses
  • Paid Training from Day 1
  • HMO and Other Company Benefits
  • Career Growth Opportunities
  • Fun and Dynamic Work Environment
  • Supportive Team Culture

Skills Required

  • Analytical Skills
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

Concentrix About Concentrix Read more about Us

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Like and follow us on Facebook and TikTok @ConcentrixPH or visit www.concentrix.com to learn more about us.

 

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