Foundever™ - Learning Specialist
Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila
? Deliver end-to-end New Hire Training within client-defined timelines.
? Provide day-to-day direction to agents in the training classroom environment, monitoring progress, providing coaching and developmental feedback.
? Utilize effective presentation and facilitation skills, employing creative training techniques and adult/accelerated learning methods across various delivery modalities.
? Achieve individual training performance metrics and ensure competency levels meet business standards during agent transitions from training to production.
? Maintain product knowledge through calls, client meetings, and observations to enhance training effectiveness.
? Communicate effectively with managers, peers, and resource groups, fostering client interaction and supporting instructional design testing and feedback.
? Measure training effectiveness through feedback methods and enhance resources based on evaluations.
? Recommend curriculum modifications based on Training Needs Analysis and internal customer feedback.
? Contribute to a continuous learning culture by staying engaged in change management, product releases, and policy updates.
? Facilitate learning through classroom instruction, virtual training, and on-the-job coaching.
? Coordinate and assess training needs for new and current employees, conducting Side-By-Sides to improve processes.
? Ensure seamless onboarding processes for new hires by coordinating with onshore teams.
? Create, grade, and report on training activities and assessments.
Coordinate training schedules and demonstrate efficiency in training tools.
● Deliver end-to-end New Hire Training within client-defined timelines.
● Provide day-to-day direction to agents in the training classroom environment, monitoring progress, providing coaching and developmental feedback.
● Utilize effective presentation and facilitation skills, employing creative training techniques and adult/accelerated learning methods across various delivery modalities.
● Achieve individual training performance metrics and ensure competency levels meet business standards during agent transitions from training to production.
● Maintain product knowledge through calls, client meetings, and observations to enhance training effectiveness.
● Communicate effectively with managers, peers, and resource groups, fostering client interaction and supporting instructional design testing and feedback.
● Measure training effectiveness through feedback methods and enhance resources based on evaluations.
● Recommend curriculum modifications based on Training Needs Analysis and internal customer feedback.
● Contribute to a continuous learning culture by staying engaged in change management, product releases, and policy updates.
● Facilitate learning through classroom instruction, virtual training, and on-the-job coaching.
● Coordinate and assess training needs for new and current employees, conducting Side-By-Sides to improve processes.
● Ensure seamless onboarding processes for new hires by coordinating with onshore teams.
● Create, grade, and report on training activities and assessments.
Coordinate training schedules and demonstrate efficiency in training tools.
About Foundever™
Read more about Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Read more about Us
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