21F West Tower, One Ayala, Ayala Avenue, Makati City
WHO WE ARE:
• Optum is a part of the UnitedHealth Group, a Fortune 5 company, serving 125 million individual consumers.
• We are a diverse company with over 189,000 employees worldwide and over 14,000 employees in the Philippines
• We are a leader in nearly every aspect of today’s health care landscape
• We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States. At Optum, we believe that what makes you special can inspire your life’s best work.
Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.
WHAT WE OFFER:
· Earn 2 milestone salary increases on your first year
· New hires will get two salary increases on the first year
· You'll get salary increase on your 6th month and after 12 months
· Market Competitive Pay Levels
· Retirement Plan
· Medical Plan (HMO) from Day 1 of employment
· Dental, Medical, and Optical Reimbursements
· Life and Disability Insurance
· Paid Time-Off Benefits
· Sick Leave Conversion
· Tuition Fee Reimbursement
· Employee Assistance Program (EAP)
· Annual Performance Based Merit Increases
· Employee Recognition
· Training and Staff Development
· Employee Referral Program
· Employee Volunteerism Opportunity
· All Mandatory Statutory Benefits
ROLE AND RESPONSIBILITIES
• You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
• You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
• You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
• You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work
Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the opportunity to pursue your passion.
JOB QUALIFICATIONS:
· A graduate of any 4-year course preferably has at least 6 months BPO (voice) experience
· High school graduate with at least 24 months BPO (voice) experience
· Ability to multi-task
· Must be willing to report onsite
· Must be willing to work on shifting schedules
· Must be a Filipino citizen
About Optum
Read more about Us
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Culture of belonging
Experiences and values connect us. We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected. When people can bring their authentic selves to work — their experiences, stories, talents and more — it makes our collective impact even stronger and brings our value of inclusion to life.
Find your place in our culture of belonging
Benefits
At Optum, your total health and well-being are important to us. That’s why we have benefits and resources to help you be your best at work and at home.
Life
We know you have a life outside of work. We support you in connecting with and giving back to your community. We also offer flexibility and the opportunity to focus on what matters most when you take time to be away from work…and resources that can help you balance it all.
Financial
Financial security can have a significant impact on your overall health. We offer financial benefits that support your current needs and help you plan for the future — from reimbursement and discount programs to savings, retirement and investing support.
Emotional
In addition to an environment where you can show up as your authentic self, we offer a variety of education, tools and resources to help you reduce and manage stress, build resilience and get the emotional support you need.
Physical
We offer comprehensive health insurance, supplemental health plans and other coverage, plus ways to make it easier to incorporate healthy choices into your day. If you want help with fitness, healthy eating, quitting tobacco or managing a chronic condition, we have programs and resources to support you and those you care for.
Developing and growing our talent
Whether someone just joined Optum, or they have been with us for years, we strive to offer them a lifetime of opportunities.
• Early careers programs: We have a variety of full-time, internship, apprenticeship and co-op programs worldwide to help build our next generation of talent.
• Leadership development opportunities: We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.
• Career growth and mobility: We offer skill development programs, tuition reimbursement*, internal growth opportunities and career mapping support.
*Tuition reimbursement initiatives vary by region and country.
Read more about Us
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