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Foundever® - High-Earning Sales Role - Apply Now and Get Hired Today!

Location Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila

Job Pitch

Who’s Foundever?

Foundever is a global leader in the customer experience (CX) industry, employing over 170,000 associates worldwide. The company partners with more than 750 leading and digital-first brands to deliver innovative CX solutions, technology, and expertise.

What’s in it for you?

Career Growth: Foundever provides comprehensive training and career advancement programs, such as Talent+ and the My Academy learning platform, to support employees' professional development.
Wellbeing Initiatives: The wellness program promotes health and wellness among employees, offering a holistic wellness package that includes free medications and health benefits for same-sex couples.
Inclusive Culture: Foundever fosters a diverse and inclusive environment through Employee Resource Groups (ERGs) and initiatives like Circles, ensuring all employees feel valued and supported.
Recognition: Foundever has been recognized as a Great Place to Work in the Philippines, reflecting its commitment to creating a positive workplace culture.

Don’t miss out on this fantastic opportunity.

See the details below to start your application.

You have the option to attend the on-site interview or join the virtual interview process, whichever is more convenient for you.

On-Site Interview Details:

Recruitment Operating Days: Monday to Friday

Operating Hours: 9:00 AM to 5:00 PM

Site Location: Robinsons Luisita, San Miguel, Tarlac City (in front of RCBC bank).

Virtual Process Link:

https://bit.ly/3DMsI3W

Virtual Interview Schedule: Monday to Friday
Time: 10:00 AM to 6:00 PM

Instructions:

1. Click on the meeting link above.

2. Ensure you have a stable internet connection.

3. Use a device with a working camera and microphone.

4. Join the meeting within the specified time frame.

5. Avoid any technical issues.

Job Description

Qualifications of a Call Center Agent

College Graduates (No experience required).
Senior high school, 2-year Vocational Course Graduates and 2-years Undergraduates (Must have at least 6months customer facing experience.
High school diploma or equivalent (must have at least 6months BPO Experience).
Strong communication skills (verbal and written)
Proficiency in relevant computer applications and typing skills
Ability to handle stressful situations and multitask efficiently
Strong problem-solving and critical-thinking abilities
Customer service experience is an advantage
Willingness to work in shifting schedules, including nights, weekends, and holidays
Ability to work in a team-oriented environment
Patience, empathy, and active listening skills
Good comprehension and adaptability to various customer needs

Duties and Responsibilities of a Call Center Agent

Answer inbound and outbound calls in a professional manner
Assist customers with inquiries, complaints, or technical issues
Provide accurate information and solutions based on company policies
Process orders, applications, or requests efficiently
Escalate complex issues to higher management when necessary
Document customer interactions and maintain accurate records
Meet or exceed performance targets (call handling time, customer satisfaction)
Follow call scripts and guidelines to ensure service quality
Stay updated on company products, services, and promotions
Uphold confidentiality and security of customer information
Maintain a positive and professional attitude in all interactions

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

Associate Degree

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What this jobs offers

About Foundever® Read more about Us

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.