NTT DATA - Quezon City - Healthcare Sr. Representative - Fixed Term
1800 Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines
Job Description
In these roles you will be responsible for:
- Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
- Create written correspondence if issues were not resolved during the call
- Conduct provider outreach phone calls to collect missing information from medical providers.
- Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
- Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.
Requirements for this role include:
- Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.
- Undergraduate degree or equivalent that required 3+ years of formal studies using English language as a medium of communication.
- - 1+ year(s) of healthcare industry experience in a Provider (hospital/doctor’s office)
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
Skills Required
- Strong Communication Skills
Qualification Required
- High School Graduate
About NTT DATA - Quezon City
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NTT DATA strives to make the world a more connected, inclusive, and sustainable place, and we let these values shape our culture. We push the boundaries of what is possible, and our employees, who span more than 50 countries and regions across the globe, are the innovators who drive out collaborative ecosystem and help our clients succeed beyond just business.
As a member of our team of 140K+ innovators, you join a top 10 most-valuable IT services company and a top 10 global IT services provider. You can take part in a passionate community that embraces our steadfast commitment to diversity, equity, inclusion. You also become a valued part of the NTT DATA family, where your work makes a difference for our clients and makes the world a better place.
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