C5-Ortigas Avenue Interchange, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Role: Healthcare Customer Service Representative / Specialist
Salary Package: Up to PHP 37,000 Monthly Package + PHP 20,000 Sign-on Bonus
About the Role
Make a meaningful impact while building a rewarding career! We are looking for compassionate, detailed-oriented Healthcare Associates to support US-based patients, policyholders, and healthcare providers. In this role, you will deliver essential customer service, handle medical inquiries, and ensure seamless access to healthcare benefits—all with top-tier compensation and a massive sign-on bonus.
Key Responsibilities
Assist members, patients, and healthcare providers via phone, email, or chat regarding medical claims, benefits coverage, pre-authorizations, and enrollment.
Verify eligibility, clarify co-pays, and guide caller queries on medical billing, claims status, and provider networks.
Ensure strict compliance with US healthcare privacy laws, including HIPAA guidelines, when handling sensitive medical information.
Accurately document member interactions, medical claims requests, and resolutions in the system CRM.
Deliver empathetic, patient-first assistance to help callers navigate complex healthcare processes smoothly.
Qualifications
Open to High School / Senior High School Graduates or College Undergraduates/Graduates.
At least 1 to 2 years of BPO experience handling a Healthcare Account (Medical Claims, Prior Authorization, Member Services, or Billing) is highly preferred.
Allied health graduates (Nursing, Pharmacy, Physical Therapy, Medical Technology) without BPO experience are welcome to apply.
Excellent verbal and written English communication skills.
Strong problem-solving skills with high attention to medical terminology accuracy and compliance.
Flexible to work shifting schedules, night shifts, weekends, and holidays.
Perks & Benefits
Competitive Compensation: Up to PHP 37,000 monthly salary package based on experience.
Sign-on Bonus: PHP 20,000 sign-on bonus for successful hires.
Performance-based incentives and monthly performance allowances.
Comprehensive HMO coverage (with free dependents upon regularization).
Paid time off (Sick Leave and Vacation Leave), night differential, and holiday pay.
Career advancement and leadership training programs.
Supportive, health-focused work environment with fun employee engagement activities.
About Concentrix Read more about Us
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Like and follow us on Facebook and TikTok @ConcentrixPH or visit www.concentrix.com to learn more about us.
Read more about Us
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