Optum - Get up to 20K Completion Bonus! Be a Customer Service Representative! - Davao

Location 6F The Uprise Felcris Centrale Building C, Davao City

Job Description

ROLE AND RESPONSIBILITIES:

You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member.

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.

JOB QUALIFICATIONS:

· College graduate with 0 -18 months of BPO experience.

· College undergraduate or high school graduate with at least 6 months to 18 months experience.

· Must be willing to work on shifting schedules including night shift.

· Willing to work onsite in Davao City.

WHAT WE OFFER:

Market Competitive Pay Levels
Life and Disability Insurance
Paid Time-Off Benefits
Employee Assistance Program (EAP)
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits

WHO WE ARE

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.

Our Career Centers are now open for onsite hiring! Recruitment hours: Weekdays, 10:00am to 7:00pm. Bring at least one (1) government ID and updated resume.

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6F The Uprise, Felcris Centrale Mall, Quimpo Blvd. Davao City

Skills Required

Qualification Required

College Graduate

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What this jobs offers

About Optum Read more about Us

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Culture of belonging
Experiences and values connect us. We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected. When people can bring their authentic selves to work — their experiences, stories, talents and more — it makes our collective impact even stronger and brings our value of inclusion to life.
Find your place in our culture of belonging

Benefits
At Optum, your total health and well-being are important to us. That’s why we have benefits and resources to help you be your best at work and at home.

Life
We know you have a life outside of work. We support you in connecting with and giving back to your community. We also offer flexibility and the opportunity to focus on what matters most when you take time to be away from work…and resources that can help you balance it all.

Financial
Financial security can have a significant impact on your overall health. We offer financial benefits that support your current needs and help you plan for the future — from reimbursement and discount programs to savings, retirement and investing support.

Emotional
In addition to an environment where you can show up as your authentic self, we offer a variety of education, tools and resources to help you reduce and manage stress, build resilience and get the emotional support you need.

Physical
We offer comprehensive health insurance, supplemental health plans and other coverage, plus ways to make it easier to incorporate healthy choices into your day. If you want help with fitness, healthy eating, quitting tobacco or managing a chronic condition, we have programs and resources to support you and those you care for.

Developing and growing our talent
Whether someone just joined Optum, or they have been with us for years, we strive to offer them a lifetime of opportunities.
• Early careers programs: We have a variety of full-time, internship, apprenticeship and co-op programs worldwide to help build our next generation of talent.

• Leadership development opportunities: We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.

• Career growth and mobility: We offer skill development programs, tuition reimbursement*, internal growth opportunities and career mapping support.

*Tuition reimbursement initiatives vary by region and country.