West Insula, 135 West Ave, Project 7, Quezon City, Metro Manila, Philippines
Job Summary:
We’re hiring for voice and non-voice accounts. This is a great opportunity for fresh graduates and career shifters looking to build a long-term career in the call center/customer service industry.
Responsibilities:
- Resolve customer complaints, issues, and concerns with a focus on customer satisfaction.
- Document customer interactions and maintain records of transactions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Qualifications:
- Good communication skills
- Willing to work onsite and on a shifting schedule: Dayshift, Nightshift, Graveyard shift
- Open to College undergrads, College graduates, Senior High school graduates, or High school graduates (old curriculum)
Working Conditions:
- Rotating shifts, including weekends and holidays, depending on business needs
- Paid training will be provided prior to official deployment
- Fast-paced, team-oriented, and supportive work culture
Perks You'll Enjoy:
- Competitive salary package
- Comprehensive HMO and health coverage
- Retirement and provident fund access
- Paid training programs
- Government-mandated benefits and 13th month pay
About Caldwell Communications
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