Bench Building, 10th Floor Rizal Drive & 30th Street BGC
Job Description:
As a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.
Perks & Benefits:
HMO Day 1
15% Night Differential
Internal Career Opportunities
Annual Merit Increase
Who are we looking for?
At least 6 months of BPO experience with Fraud/AML background
At least SHS/High School Grad (old curriculum).
Excellent verbal and written communication skills.
Passion for delivering a stand-out customer experience.
Ability to follow instructions for specific customer resolution tasks.
Willing to work ONSITE in our Bacolod site.
Job Responsibilities
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Ready to make a difference? Apply now and let's talk.
Ways to Apply:
Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications. Please prepare and bring your updated resume and Government IDs available.
Site Address:
2nd Floor Veranda (beside Kenny Roger's and above Starbucks)
Ayala Malls Capitol Central, Gatuslao Street, Bacolod City.
About Ubiquity
Read more about Us
What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.
Read more about Us
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