TTEC - Find your spark at TTEC Pasay | Blended Chat US Healthcare I | Up to PHP28,650

Location TTEC Customer Care Management Philippines Incorporated, J.W. Diokno Boulevard, Pasay, Metro Manila, Philippines

Job Pitch

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Pasay, you’ll be a part of bringing humanity to business. #experienceTTEC??

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!??

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You’ll be Doing???

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat, emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.?????

Job Description

During a Typical Day, You’ll   

Answer incoming communications from customers

Connect and resolve issues with customers using written communication

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role  

Completed senior high school or two years in college.

One (1) year customer service experience or more (BPO or Non BPO)

Recognize, apply and explain your product or service knowledge.

Computer experience

What You Can Expect   

A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/phl/ for more information.  

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

High School Graduate

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What this jobs offers

About TTEC Read more about Us

Who we are (values, mission, purpose)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day. While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back. We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over

Our DNA At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose Deliver humanity to business.

Our Vision Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

Our Mission Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.