Concentrix - Financial Tech Account at Bridgetowne - Earn up to 37K* Monthly!

Location C5-Ortigas Avenue Interchange, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Job Description

ob Description

Join our Financial Technology (FinTech) team and help customers with their digital banking and financial service needs. As a Customer Service Representative, you'll provide exceptional support through voice and/or digital channels, assisting customers with account inquiries, online transactions, payment concerns, and mobile app navigation while ensuring data security and excellent customer experience.

Responsibilities

Handle customer inquiries related to digital banking, online payments, and financial services.
Assist customers with account verification, transactions, and payment concerns.
Troubleshoot issues involving mobile and web-based financial platforms.
Accurately document customer interactions and resolutions.
Ensure compliance with company policies, data privacy, and security standards.
Deliver professional, empathetic, and efficient customer service.
Meet quality, productivity, and customer satisfaction metrics.

Qualifications

At least Senior High School Graduate (College level or graduate is an advantage).
At least 6 months BPO customer service experience (financial or technical support experience is preferred).
Excellent English communication skills.
Good computer navigation and multitasking skills.
Willing to work onsite in Bridgetowne, Quezon City.
Amenable to shifting schedules, weekends, and holidays.

Skills Required

Analytical Skills
Attention to Detail
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About Concentrix Read more about Us

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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