Vector 3 Building Northgate Filinvest Ave., Alabang, Muntinlupa, Metro Manila, Philippines
Patient Care Coordinator
Location: 12th Flr. Vector 3 bldg. Northgate Cyberzone Alabang Muntinlupa
Schedule: Night Shift (US Hours)
About the Role
We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before scheduled healthcare services. In this role, you will work closely with patients, insurance providers, and healthcare teams to verify insurance coverage, secure authorizations, explain financial responsibilities, and ensure all required information is accurately documented.
This position is ideal for professionals with experience in healthcare customer service, revenue cycle operations, insurance verification, patient registration, collections, or related healthcare support functions.
Key Responsibilities
Verify patient insurance eligibility, benefits, and coverage information.
Obtain and validate required authorizations, referrals, and pre-certifications.
Review medical necessity requirements and process applicable documentation when needed.
Calculate and communicate estimated patient financial responsibility, including out-of-pocket costs.
Contact patients to verify demographic, insurance, and financial information.
Educate patients regarding insurance benefits, billing processes, payment options, and financial assistance programs.
Collect payments and assist patients with payment arrangements when appropriate.
Complete Medicare Secondary Payer (MSP) requirements and related documentation.
Maintain accurate and complete patient records in accordance with organizational standards.
Follow healthcare compliance requirements, privacy regulations, and data security protocols.
Escalate accounts that do not meet financial clearance requirements.
Deliver exceptional customer service while addressing patient inquiries and concerns.
Qualifications
Required
At least a high school graduate or senior high school graduate
At least 1 year of experience in any of the following:
Healthcare Revenue Cycle Management (RCM)
Customer service in healthcare BPO operations
Insurance verification or authorization
Patient registration or patient access
Medical billing or collections
Health insurance services
Healthcare payment collections in a voice-based environment
Preferred
Experience using electronic medical record (EMR) systems such as Epic or Cerner.
Knowledge of U.S. healthcare insurance plans, benefits, eligibility, and coverage verification.
Understanding of medical terminology, ICD-10, and CPT codes.
Experience with payment processing and financial counseling.
Familiarity with charity care and patient financial assistance programs.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Work Arrangement
Must be willing to work onsite in Alabang.
WHAT WE OFFER:
Market Competitive Pay Levels
Retirement Plan
Medical Plan (HMO) from Day 1 of employment
Dental, Medical, and Optical Reimbursements
Life and Disability Insurance
Paid Time-Off Benefits
Sick Leave Conversion
Tuition Reimbursement
Employee Assistance Program (EAP)
Annual Performance Based Merit Increases
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits
WHO WE ARE:
Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
Elevate your career with a leading health care company while improving lives.
Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
About Optum Read more about Us
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Fast facts
Established in 2011
Largest Global Capability Center (GCC) in the Philippines, providing healthcare operations, technology, analytics and support services.
6 offices in the country (Makati, Taguig, Alabang, Quezon City, Davao and Cebu).
Life here
We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected.
The people of Optum are dedicated to improving the lives and health of others. Here, you’ll discover how you can help drive affordability, accessibility and quality of care for millions of individuals while growing your career.
Leadership development opportunities
We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.
Career growth and mobility
We offer skill development, tuition reimbursement*, internal growth opportunities and career mapping support.
*Tuition reimbursement initiatives vary by region and country. Our benefits documents override any information found on this page.
Benefits
Discover employee benefits at Optum. From paid leave and mental health support to retirement plans and wellness programs.
We know you have a life outside of work. That’s why we offer generous paid time-off benefits, including wellness leave, bereavement leave, and public holidays. We also support major life events with maternity, paternity, solo parent and Magna Carta leave.
Financial
Financial security is foundational to your well-being. Our retirement plan includes core employer contributions, voluntary employee contributions, and employer matching, all designed to reward tenure and help you build long-term savings. We also offer a member loan program for added flexibility.
Emotional
We foster an environment where you can show up as your authentic self. Our Bravo! global recognition program ensures your contributions are appreciated in meaningful and visible ways. We also support emotional wellness through benefits and leave policies that recognize family structures and caregiving needs.
Physical
Your health matters. We offer a comprehensive medical plan (HMO type) covering inpatient and outpatient care for employees and dependents, with flexible options to top up coverage or add more dependents. You’ll also have access to reimbursements for outpatient medicines, dental, and optical care, plus annual physical exams and life and disability insurance.
The information above describes benefits that are available to certain employees of UnitedHealth Group, Optum and UnitedHealthcare. Employees of some UnitedHealth Group affiliates are offered other employee benefit programs. The employee benefits that are available to any particular employee depend on their legal employer, business unit, geographic location and job classification, among other factors. Additionally, if information on this website is inconsistent with a governing benefit plan document or policy, the plan document or policy will control.
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