McKinley Hill Drive, Taguig, Metro Manila, Philippines
WHO WE ARE:
Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 4 enterprise, we are improving the health care experience of over 125 million people around the world.
We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
Elevate your career with a leading health care company while improving lives.
Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
Role and Responsibilities:
Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.
Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.
Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.
Job Qualifications:
Preferably with 2-4 years BPO experience
Graduate of any course, with or without International BPO voice experience
College undergraduate with at least 6 months of International BPO voice experience
High school graduate with at least 24 months of International BPO voice experience
Good communication skills
Ability to multi-task
Willingness to report to UP Ayala Technohub, QC
Willingness to work on shifting schedules
Must be a Filipino citizen
About Optum
Read more about Us
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Being a part of Optum means working to improve health outcomes for everyone, including yourself. Here is how:
· Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
· Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
· Growing together. Optum is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.
UnitedHealthcare and Optum make up UnitedHealth Group as two distinct but complementary businesses, working to build a better health system for all.
Read more about Us
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