Everise Philippines - Everise Philippines - Customer Service Representative | Pioneer Healthcare Account

Location Cyberscape Alpha, Garnet Rd, Ortigas Center, Pasig, Metro Manila, Philippines

Job Pitch

We are Hiring - Pioneer Healthcare Opportunity at our Ortigas site!
Fresh grad or looking for your first job? This is your chance to earn and gain experience with competitive salary package and benefits!

Job Description

Role

You will provide outstanding service, acting as customers' primary point of contact regarding products and services related to client programs.

Main Duties and Responsibilities

Professionally handles high volume inbound calls to quickly identify and resolve customer issues
Presents new products and services
Enhance customer experience and satisfaction
Demonstrate ability to gauge customer response
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer
Resolve customer issues via one-call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and generating reports as required

Who are we Looking for?

Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate, or Bachelor's/College Degree, in any field.
No BPO experience required for College Graduates
At least 6 months of BPO experience for Undergraduates and SHS/HS Graduates (old curriculum)
Must be willing to make inbound and outbound calls
Can start immediately
Good to excellent communication skills
Must be willing to work on shifting schedules
Comfortable with an onsite setup
Residing in or near Taguig, Makati, Mandaluyong, Pasig, and Pateros or nearby areas
Must have an active Viber account

What will you get

HMO coverage, covering same-sex or domestic partners
Dental and optical benefits
Financial loan facilities
Educational Assistance Program
Personal Leaves
Fun and Stress-Free working environment
Award-winning and People-first company

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Open to Flexible Schedules
Analytical Skills
Problem Solving Skills

Qualification Required

High School Graduate

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What this jobs offers

About Everise Philippines Read more about Us

We Are Everise

Founded in 2016, Everise is a global leader transforming customer service for healthcare, transport, logistics, insurance, financial services and tech businesses. The Company solves problems for the millions of customers of some of the world’s leading brands, by combining the best technology with compassionate service.

With over 19,000 champion agents operating across eight strategic markets globally, Everise seeks to deliver happiness to customers of some of the world’s best loved brands. Our customer service solutions are high performing, secure, agile and have fluent proficiency in 32 languages, enabling businesses to scale globally while achieving top customer satisfaction. Learn more at www.weareeverise.com.